An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned Click here
The RA number must be clearly written on the shipping label and a copy of the original invoice must be supplied whenever possible. Click here to view your past orders and to print your invoices.
All costs incurred in returning non-faulty or incorrectly chosen products to us for repair, refund, replacement or credit are your responsibility.
All faulty equipment will be need to be tested before replacement, credit or refund, this may need to be determined by the manufacturer or local distributor and may create small delays in processing.
It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned. Padded post bags are not considered adequate packaging unless the product is inside a box is the bag
We will not accept goods sent to us as receiver pays (unless authorized by us) or without a clearly marked RA number.
An RA number does not guarantee credit, repair, refund or replacement. It is simply an authorization to return goods to us.
If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request. However TECHBUY reserves the right to confirm the unsuitability of the product before a refund is issued.
These terms are in addition to and do not affect or override any terms, conditions and warranties implied by law.
Returning Non-Faulty Product for Credit
An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned Click here
Software is non-refundable once opened, unless faulty, does not match the description or is unfit for its intended purpose (please confirm that the your hardware meets the softwares minimum requirements before ordering).
Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.
We do not refund or credit for incorrect choice. (Some exceptions to this rule are made on a case by case basis.)
Items that are being returned for credit for incorrect choice: (Please see above point.)
MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.
Are returned for shop credit or replacement only, refunds are not avilable in this case. This credit will be based on the lesser of the original purchase price and the current price when we receive the product back.
No goods will be accepted for refund or credit after 7 days from the date of invoice unless faulty, do not match the description or are unfit for their intended purpose.
General Conditions
RA's are valid for 14 days only, any item sent after 14 days will not be accepted by our returns department.
We reserve the right to refuse any returns that: -
are incomplete or missing parts; or
show signs of physical damage to the product or its packaging.
do not include a valid Return Authorisation Number on the shipping label.
have an expired Return Authorisation Number.
If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-
Refuse to accept delivery of the product.
Direct the courier to "Return goods to sender".
Notify our Customer Service staff immediately.
Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.